Credit Union Fraud Investigator

Job Locations US-CA-Oceanside
Regular Full-Time


We are seeking a Fraud Investigator to join our team.  If you have experience in detecting, deterring and recovering financial losses due to fraud or criminal acts, this job may be for you!


About Frontwave Credit Union:

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 14 branches with 100,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.


The Fraud Investigator is responsible for assisting with the implementation of loss prevention programs to deter, detect and investigate fraud and operational loss and potential loss, monitor and arrange recovery and/or restitution.  Responsible to uphold and abide by Frontwave Credit Unions Core Values and service expectations. 




Essential Duties and Responsibilities:

Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies, procedures and business practices.


  • Monitors potential operational loss areas, analyzes operational losses and fraudulent activity.
  • Reviews and investigates potential fraud cases.
  • Monitors and arrange for recovery and/or restitution of losses incurred by criminal or fraudulent activities.
  • Conducts criminal investigations in relation to crimes perpetrated against the credit union and or its employees and members.
  • Writes investigative reports, legal pleadings and declarations.
  • Files crime reports with state, federal, military, and local law enforcement.
  • Responds to subpoenas and search warrants in the production of business records and/or documents considered as evidence.
  • Collects and stores evidence from internal and external sources for criminal prosecution cases, including documents, check copies, surveillance photos and any and all other items that could be considered evidence.
  • Acts as custodian of records.
  • Contacts and interviews members, related financial institutions, credit union employees, law enforcement officials, prosecutors, suspects, and any and all potential witnesses and victims in regards to external and internal investigations.
  • Works regularly with internal staff to respond to inquiries, requests and phone calls regarding suspected fraudulent activity.
  • Stays current on existing and new laws and regulations relating to internal and external fraud, terrorism, information security, state, federal and agency rules and regulations.
  • Verifies adherence to credit union policies, operating procedures and processes.
  • Monitors daily Verafin alerts and takes action as necessary.
  • Monitors alerts on, Crimedex, CFCIA, IAFCI as well as local, state and federal law enforcement BOLO’s.
  • Monitors the effectiveness of internal systems and develops recommendations to address system weaknesses.
  • Presents reports and recommendations to management. 



Education and/or Experience

High School Diploma or general education degree (GED).

Four years related experience or equivalent combination of education and experience in detecting, deterring and recovering financial losses due to fraud or criminal acts committed against credit unions or other types of financial institutions.

Experience in dealing with state, federal or local law enforcement agencies on investigation of financial crimes or fraud, and criminal case filings.

Position Certifications:

Certified Fraud Investigator, California Financial Crimes Investigators Association.

Certified Financial Crimes Investigator, International Association of Financial Crimes Investigators.

Certified Fraud Examiner, Association of Certified Fraud Examiners. 



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