Vice President of Payments (Onsite)

The Vice President of Payments drives strategy for the credit union’s Payments and Card Services departments while also providing operational oversight of those teams. The Vice President of Payments works collaboratively with the CFO and Leadership team to be a strategic partner that is forward thinking while ensuring that risk is being managed while confirming quality member experience is delivered. They make sure that policies, procedures, and core processes are effectively being managed and followed within the payment departments.

 

About Frontwave Credit Union:

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 13 branches with 120,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

 

What’s In It For You:
Competitive pay, 401k matching, mortgage and auto discounts.
9-27 days of PTO per year (based on tenure) and 10 paid holidays.
Affordable medical, dental, vision health plans, and Flexible Spending Account.
Employee Assistance Program with a variety of services.
Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
Culture of excellence and continuous improvement.
We strive to be the best place you’ve ever worked!

 

Essential Duties and Responsibilities:

Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations and Credit Union policies and procedures.

• The VP provides strategic leadership for all payment-related processes, including clearing and settlement systems, so as to enable the credit union’s achievement of its objectives.
• Develops budget and strategic plans for the Payment and Card Services departments that align with organizational goals and oversees expenditures for accuracy and reasonableness.
• Develop, recommend, and implement policies and programs that ensure organizational compliance while maximizing member experience and risk mitigation.
• Build staff capability within the division to ensure performance targets are met whilst continually maintaining employee engagement, risk, quality, regulatory and procedural standards.
• Design and implement staffing model to ensure appropriate resource allocation, identifying the processes, workflows, and technology that drive efficiencies and effectiveness.
• Liaise with relevant departments within the organization to improve efficiency of service delivery.
• Collaborate across multiple departments (Information Technology, Digital Experience, Compliance, Member Experience and Finance) to optimize payment systems by improving member experience, controlling fraud, and ensuring efficiency of service delivery.
• Periodically conduct benchmarking of key performance metrics for payment operations to articulate improvement areas and drive efficiency within the division.
• Oversee strategies and processes for all digital payment vendors, credit and debit card portfolios, and ATM network.
• Responsible for internal and external reporting related to Card Services and Payments teams.
• Supports Card Services and Payments teams in assessment, reporting, coaching, training, and improvement plan recommendations for the organization, departments, and individuals as needed.   
• Liaisons with third-party Payment team vendors and represents the credit union at external events.
• Coordinates and prepares digital payment, and card services strategies for the credit union and presents to executive team.
• Responsible for maintaining and continuously improving processes, policies, and procedures.
• Committed to building and supporting a culture that is inclusive for all.
• Serves as a representative of the credit union within the community and is actively visible at credit union events.
• Inspires, motivates, develops and mentors staff to expand their leadership and technical competencies.
• Directs, coaches, and hires staff.
• Administers performance evaluations and recommends appropriate personnel actions.
• Maintains a highly motivated, well-trained and cross-trained staff.
• Perform other duties as assigned

 

EDUCATION and/or EXPERIENCE

Bachelor’s Degree in accounting, finance, business administration, economics, computer science or any other relevant discipline required.

10+ years’ experience in banking operations or payment systems in dynamic and complex organizational environment is required.    

Proficient understanding of strategic planning and product/service development.

 

KNOWLEDGE, SKILLS AND ABILITIES

• Communicates with co-workers, management, members and others in a courteous and professional manner, with the proven ability to influence cross-functional teams
• Conforms with and abides by all regulations, policies, work procedures and instructions
• Respectfully challenges and improves existing processes and controls
• Has solid analytical and creative thinking skills
• Has the ability to understand the big picture while maintaining a detailed focus on reporting requirements
• Prepare and present executive-level summaries to management (PowerPoint)
• Strong work ethic
• Must possess skills to utilize Microsoft office and other Windows related programs
• Experience managing successful teams that deliver high quality results and excellent service
• Excellent verbal and written communication skills
• Ability to work independently or as a collaborative member of a team
• Ability to direct other team members and coach others
• Knowledge of credit union products, services, policies, core processes and procedures
• Demonstrated creativity and ability to achieve goals
• Ability to provide supervisory leadership of professional- and intermediate-level staff
• Demonstrated skill in gathering, reporting, and summarizing complex data
• Ability to make decisions and take initiative in problem resolution
• Ability to exercise tact and responsibility with handling confidential information

 

Salary Range: $136,492.24 - $204,738.37

When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards:

• We see it. We own it. We get it done.
• We ignite positive experiences.
• We do things right every time.
• We are collaborators - united, cohesive and engaged
• We innovate and evolve.
• We create memorable experiences for life.
• We starts with me.